Characterizing customer-owned self-service devices (SSDs)

Johanna Gummerus; Michaela Marie-Louise Lipkin

Characterizing customer-owned self-service devices (SSDs)

Johanna Gummerus, Michaela Marie-Louise Lipkin

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	QUIS14: Proceedings of the 14th International Research Symposium on Service Excellence in Management
Number of pages	751
Publisher	China Europe International Business School
Publication date	2015
Pages	742
ISBN (Electronic)	978-0-692-46156-3
Publication status	Published - 2015
MoE publication type	A4 Article in conference proceedings
Event	2015 International Research Symposium on Service Excellence in Management (QUIS) - China, Shanghai, China Duration: 18.06.2015 → 21.06.2015 Conference number: 14

Keywords

512 Business and Management

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Cite this

@inproceedings{ab21253bb62e47f5bc92b26ba08428a7,

title = "Characterizing customer-owned self-service devices (SSDs)",

keywords = "512 Business and Management",

author = "Johanna Gummerus and Lipkin, {Michaela Marie-Louise}",

note = " Volume: Proceeding volume: ; 2015 International Research Symposium on Service Excellence in Management (QUIS), QUIS ; Conference date: 18-06-2015 Through 21-06-2015",

year = "2015",

language = "English",

pages = "742",

booktitle = "QUIS14: Proceedings of the 14th International Research Symposium on Service Excellence in Management",

publisher = "China Europe International Business School",

address = "China",

}

Characterizing customer-owned self-service devices (SSDs). / Gummerus, Johanna; Lipkin, Michaela Marie-Louise.
QUIS14: Proceedings of the 14th International Research Symposium on Service Excellence in Management. China Europe International Business School, 2015. p. 742.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Characterizing customer-owned self-service devices (SSDs)

AU - Gummerus, Johanna

AU - Lipkin, Michaela Marie-Louise

N1 - Conference code: 14

PY - 2015

Y1 - 2015

KW - 512 Business and Management

M3 - Conference contribution

SP - 742

BT - QUIS14: Proceedings of the 14th International Research Symposium on Service Excellence in Management

PB - China Europe International Business School

T2 - 2015 International Research Symposium on Service Excellence in Management (QUIS)

Y2 - 18 June 2015 through 21 June 2015

ER -