Characterizing the elements of ordinary in the customer experience

Michaela Lipkin; Kristina Heinonen

Characterizing the elements of ordinary in the customer experience

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal
Publication date	2017
Publication status	Published - 2017
MoE publication type	A4 Article in conference proceedings
Event	2017 International Research Symposium on Service Excellence in Management (QUIS) - University of Porto, Porto, Portugal Duration: 12.06.2017 → 15.06.2017 Conference number: 15 https://web.fe.up.pt/~quis15/

Keywords

512 Business and Management

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@inproceedings{fd66089dd4bc43fb939853ea26e643a8,

title = "Characterizing the elements of ordinary in the customer experience",

keywords = "512 Business and Management",

author = "Michaela Lipkin and Kristina Heinonen",

note = " Volume: Proceeding volume: ; 2017 International Research Symposium on Service Excellence in Management (QUIS), QUIS ; Conference date: 12-06-2017 Through 15-06-2017",

year = "2017",

language = "English",

booktitle = "Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal",

url = "https://web.fe.up.pt/~quis15/",

}

TY - GEN

T1 - Characterizing the elements of ordinary in the customer experience

AU - Lipkin, Michaela

AU - Heinonen, Kristina

N1 - Conference code: 15

PY - 2017

Y1 - 2017

KW - 512 Business and Management

M3 - Conference contribution

BT - Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal

T2 - 2017 International Research Symposium on Service Excellence in Management (QUIS)

Y2 - 12 June 2017 through 15 June 2017

ER -