Characterizing the elements of ordinary in the customer experience

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal
Publication date2017
Publication statusPublished - 2017
MoE publication typeA4 Article in conference proceedings
Event2017 International Research Symposium on Service Excellence in Management (QUIS) - University of Porto, Porto, Portugal
Duration: 12.06.201715.06.2017
Conference number: 15
https://web.fe.up.pt/~quis15/

Keywords

  • 512 Business and Management

Cite this

Lipkin, M., & Heinonen, K. (2017). Characterizing the elements of ordinary in the customer experience. In Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal