Consumer language preferences in service encounters: a cross-cultural perspective

Jonas Holmqvist

Research output: Contribution to journal › Article › Scientific › peer-review

63 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Managing Service Quality
Volume	21
Issue number	2
Pages (from-to)	178-191
Number of pages	14
ISSN	0960-4529
DOIs	https://doi.org/10.1108/09604521111113456
Publication status	Published - 2011
MoE publication type	A1 Journal article - refereed

Keywords

@article{38971453f18c4f81a4da63f41650c83f,

title = "Consumer language preferences in service encounters: a cross-cultural perspective",

keywords = "512 Business and Management, 612,1 Languages, KOTA2011",

author = "Jonas Holmqvist",

year = "2011",

doi = "10.1108/09604521111113456",

language = "English",

volume = "21",

pages = "178--191",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Group Publishing",

number = "2",

}

TY - JOUR

T1 - Consumer language preferences in service encounters

T2 - a cross-cultural perspective

AU - Holmqvist, Jonas

PY - 2011

Y1 - 2011

KW - 512 Business and Management

KW - 612,1 Languages

KW - KOTA2011

U2 - 10.1108/09604521111113456

DO - 10.1108/09604521111113456

M3 - Article

SN - 0960-4529

VL - 21

SP - 178

EP - 191

JO - Managing Service Quality

JF - Managing Service Quality

IS - 2

ER -