Core and Related Customer Activity in Service Usage

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationInnovative Service Perspectives : Proceedings from the AMA SERVSIG International Service Research Conference
EditorsJacob Mickelsson, Anu Helkkula
Number of pages1
PublisherHanken School of Economics
Publication date2012
Pages20
ISBN (Electronic)978-952-232-170-1
Publication statusPublished - 2012
MoE publication typeA4 Article in conference proceedings
Event2012 American Marketing Association's Services Marketing Special Interest Group (AMA SERVSIG) - Hanken School of Economics, Helsinki, Finland
Duration: 07.06.201209.06.2012
Conference number: 7

Keywords

  • 512 Business and Management

Cite this

Mickelsson, K-J. (2012). Core and Related Customer Activity in Service Usage. In J. Mickelsson, & A. Helkkula (Eds.), Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference (pp. 20). Hanken School of Economics. http://hdl.handle.net/10138/36614