COVID-19 pandemic digitization lessons for sustainable development of micro-and small-enterprises

Chunguang Bai, Matthew Quayson*, Joseph Sarkis

*Corresponding author for this work

Research output: Contribution to journalReview Articlepeer-review

157 Citations (Scopus)


The coronavirus (COVID-19) pandemic has undeniably influenced the global economy and environment. Major victims of the COVID-19 outbreak are Micro and Small Enterprises (MSEs), especially in developing countries, mainly because of limited use of digital technologies. This paper employs a literature review and personal insights to provide COVID-19 pandemic digitization lessons for sustainable development of MSEs from a technology for social good perspective. We develop a framework to support post COVID-19 digital transformation for sustainable development of MSEs. We find that digital payments, especially mobile money, should be a critical digital transformation priority for MSEs. Also, institutions must support MSE resources and capabilities to adopt digital transformation for business continuity, and sustainable production and consumption. Our study suggests that MSE managers and other stakeholders rethink their business strategies, incorporating crisis scenarios and business continuity plans to sustain customers virtually to enhance sustainable development. We also propose further research areas to improve the successful digital transformation of MSEs post COVID-19.
Original languageEnglish
Peer-reviewed scientific journalSustainable Production and Consumption
Pages (from-to)1989-2001
Number of pages13
Publication statusPublished - 08.05.2021
MoE publication typeA2 Review article in a scientific journal


  • 512 Business and Management
  • COVID-19
  • Sustainable development
  • Micro- and small enterprise
  • Digitization
  • Developing economies


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