TY - JOUR
T1 - COVID-19 pandemic digitization lessons for sustainable development of micro-and small-enterprises
AU - Bai, Chunguang
AU - Quayson, Matthew
AU - Sarkis, Joseph
N1 - Funding Information:
This work was supported by the National Natural Science Foundation of China under Grants 72072021 and 71772032
Publisher Copyright:
© 2021
PY - 2021/5/8
Y1 - 2021/5/8
N2 - The coronavirus (COVID-19) pandemic has undeniably influenced the global economy and environment. Major victims of the COVID-19 outbreak are Micro and Small Enterprises (MSEs), especially in developing countries, mainly because of limited use of digital technologies. This paper employs a literature review and personal insights to provide COVID-19 pandemic digitization lessons for sustainable development of MSEs from a technology for social good perspective. We develop a framework to support post COVID-19 digital transformation for sustainable development of MSEs. We find that digital payments, especially mobile money, should be a critical digital transformation priority for MSEs. Also, institutions must support MSE resources and capabilities to adopt digital transformation for business continuity, and sustainable production and consumption. Our study suggests that MSE managers and other stakeholders rethink their business strategies, incorporating crisis scenarios and business continuity plans to sustain customers virtually to enhance sustainable development. We also propose further research areas to improve the successful digital transformation of MSEs post COVID-19.
AB - The coronavirus (COVID-19) pandemic has undeniably influenced the global economy and environment. Major victims of the COVID-19 outbreak are Micro and Small Enterprises (MSEs), especially in developing countries, mainly because of limited use of digital technologies. This paper employs a literature review and personal insights to provide COVID-19 pandemic digitization lessons for sustainable development of MSEs from a technology for social good perspective. We develop a framework to support post COVID-19 digital transformation for sustainable development of MSEs. We find that digital payments, especially mobile money, should be a critical digital transformation priority for MSEs. Also, institutions must support MSE resources and capabilities to adopt digital transformation for business continuity, and sustainable production and consumption. Our study suggests that MSE managers and other stakeholders rethink their business strategies, incorporating crisis scenarios and business continuity plans to sustain customers virtually to enhance sustainable development. We also propose further research areas to improve the successful digital transformation of MSEs post COVID-19.
KW - 512 Business and Management
KW - COVID-19
KW - Sustainable development
KW - Micro- and small enterprise
KW - Digitization
KW - Developing economies
UR - http://www.scopus.com/inward/record.url?scp=85107014902&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/5f90da6e-4a11-3089-a6b3-189a1c717cb5/
U2 - 10.1016/j.spc.2021.04.035
DO - 10.1016/j.spc.2021.04.035
M3 - Review Article
SN - 2352-5509
VL - 27
SP - 1989
EP - 2001
JO - Sustainable Production and Consumption
JF - Sustainable Production and Consumption
ER -
