Critical service logic: making sense of value creation and co-creation

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1806 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of the Academy of Marketing Science
Volume	41
Issue number	2
Pages (from-to)	133-150
Number of pages	18
DOIs	https://doi.org/10.1007/s11747-012-0308-3
Publication status	Published - 2013
MoE publication type	A1 Journal article - refereed

Keywords

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title = "Critical service logic: making sense of value creation and co-creation",

keywords = "512 Business and Management, KOTA2012, Equis Base Room, Customers and Relations",

author = "Christian Gr{\"o}nroos and P{\"a}ivi Voima",

year = "2013",

doi = "10.1007/s11747-012-0308-3",

language = "English",

volume = "41",

pages = "133--150",

journal = "Journal of the Academy of Marketing Science",

issn = "1552-7824",

publisher = "Springer",

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}

TY - JOUR

T1 - Critical service logic: making sense of value creation and co-creation

AU - Grönroos, Christian

AU - Voima, Päivi

PY - 2013

Y1 - 2013

KW - 512 Business and Management

KW - KOTA2012

KW - Equis Base Room

KW - Customers and Relations

U2 - 10.1007/s11747-012-0308-3

DO - 10.1007/s11747-012-0308-3

M3 - Article

SN - 1552-7824

VL - 41

SP - 133

EP - 150

JO - Journal of the Academy of Marketing Science

JF - Journal of the Academy of Marketing Science

IS - 2

ER -