Critical service logic: making sense of value creation and co-creation

Christian Grönroos; Päivi Voima

doi:10.1007/s11747-012-0308-3

Critical service logic: making sense of value creation and co-creation

Research output: Contribution to journal › Article › Scientific › peer-review

1975 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of the Academy of Marketing Science
Volume	41
Issue number	2
Pages (from-to)	133-150
Number of pages	18
DOIs	https://doi.org/10.1007/s11747-012-0308-3
Publication status	Published - 2013
MoE publication type	A1 Journal article - refereed

Keywords

512 Business and Management
KOTA2012
Equis Base Room
Customers and Relations

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10.1007/s11747-012-0308-3

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Full text

The Academy of Marketing Science-Parasuraman Best JAMS Paper Award for Long-term Impact
Grönroos, C. (Recipient), 05.2025
Prize: Prizes and awards

Cite this

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KW - Equis Base Room

KW - Customers and Relations

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JO - Journal of the Academy of Marketing Science

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Critical service logic: making sense of value creation and co-creation

Keywords

Access to Document

OpenUrl availability

Prizes

The Academy of Marketing Science-Parasuraman Best JAMS Paper Award for Long-term Impact

Cite this