Customer dominant value formation in service

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	NoRD Nordic Workshop on Relationship Dynamics
Number of pages	19
Publication date	10.10.2012
Publication status	Published - 10.10.2012
MoE publication type	A4 Article in conference proceedings
Event	7th Nordic Workshop on Relationship Dynamics (NoRD) - Umeå, Umeå, Sweden Duration: 10.10.2012 → 12.10.2012 Conference number: 7

Keywords

512 Business and Management
customer value, value creation, value formation, service dominant logic, customer dominant logic
KOTA2012

@inproceedings{f206fb6cdcab41c4b68a6f957df04bda,

title = "Customer dominant value formation in service",

keywords = "512 Business and Management, customer value, value creation, value formation, service dominant logic, customer dominant logic, KOTA2012",

author = "Kristina Heinonen and Tore Strandvik and P{\"a}ivi Voima",

note = " Volume: Proceeding volume: ; 7th Nordic Workshop on Relationship Dynamics (NoRD), NoRD ; Conference date: 10-10-2012 Through 12-10-2012",

year = "2012",

month = oct,

day = "10",

language = "English",

booktitle = "NoRD Nordic Workshop on Relationship Dynamics",

}

TY - GEN

T1 - Customer dominant value formation in service

AU - Heinonen, Kristina

AU - Strandvik, Tore

AU - Voima, Päivi

N1 - Conference code: 7

PY - 2012/10/10

Y1 - 2012/10/10

KW - 512 Business and Management

KW - customer value, value creation, value formation, service dominant logic, customer dominant logic

KW - KOTA2012

M3 - Conference contribution

BT - NoRD Nordic Workshop on Relationship Dynamics

T2 - 7th Nordic Workshop on Relationship Dynamics (NoRD)

Y2 - 10 October 2012 through 12 October 2012

ER -