@inproceedings{f8ff579856b04679968a4a8e347d3033,
title = "Customer Energy in Relationships",
keywords = "KOTA2010",
author = "Kristina Heinonen and Tore Strandvik and Karl-Jacob Mickelsson",
note = " Volume: Proceeding volume: ",
year = "2010",
language = "English",
isbn = "978-951-799-212-1",
series = "Laurea publications, A series",
number = "72",
pages = "151--180",
editor = "Timo Riihel{\"a} and Minna Mattila",
booktitle = "Combi 2010 : Conference Proceedings, Vantaa, Finland, 7-10 October 2010",
}