Customer experience formation in today's service landscape

Research output: Contribution to journalReview ArticleScientificpeer-review

16 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume27
Issue number5
Pages (from-to)678-703
ISSN1757-5818
DOIs
Publication statusPublished - 2016
MoE publication typeA2 Review article in a scientific journal

Keywords

  • 512 Business and Management

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