Customer experience formation in today's service landscape

Michaela Marie-Louise Lipkin

Research output: Contribution to journal › Review Article › peer-review

83 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Management
Volume	27
Issue number	5
Pages (from-to)	678-703
ISSN	1757-5818
DOIs	https://doi.org/10.1108/JOSM-06-2015-0180
Publication status	Published - 2016
MoE publication type	A2 Review article in a scientific journal

Keywords

@article{727bf3289ef5400c8d08eba161af2fd4,

title = "Customer experience formation in today's service landscape",

keywords = "512 Business and Management",

author = "Lipkin, {Michaela Marie-Louise}",

year = "2016",

doi = "10.1108/JOSM-06-2015-0180",

language = "English",

volume = "27",

pages = "678--703",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "5",

}