Customer experience from a self-service system perspective

Maria Åkesson, Bo Edvardsson, Bård Tronvoll

Research output: Contribution to journalArticleScientificpeer-review

28 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume25
Issue number5
Pages (from-to)677-698
Number of pages22
ISSN1757-5818
DOIs
Publication statusPublished - 2014
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • KOTA2014
  • Customers and Relations

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