Customer experience from a self-service system perspective

Maria Åkesson, Bo Edvardsson, Bård Tronvoll

Research output: Contribution to journal › Article › Scientific › peer-review

69 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Management
Volume	25
Issue number	5
Pages (from-to)	677-698
Number of pages	22
ISSN	1757-5818
DOIs	https://doi.org/10.1108/JOSM-01-2013-0016
Publication status	Published - 2014
MoE publication type	A1 Journal article - refereed

Keywords

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AU - Åkesson, Maria

AU - Edvardsson, Bo

AU - Tronvoll, Bård

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KW - Customers and Relations

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