Customer experience of using touch screens in city guidance

Minna Hannele Pura, Kaisa Spilling

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationQUIS14 : Accelerate the Impact of Service Research
EditorsXiande Zhao, Jie J. Zhang, Hyun Jeong Han
PublisherChina Europe International Business School
Publication date2015
Pages802-810
ISBN (Print)978-0-692-46156-3
Publication statusPublished - 2015
MoE publication typeA4 Article in conference proceedings
Event2015 International Research Symposium on Service Excellence in Management (QUIS) - China, Shanghai, China
Duration: 18.06.201521.06.2015
Conference number: 14

Keywords

  • 512 Business and Management

Cite this

Pura, M. H., & Spilling, K. (2015). Customer experience of using touch screens in city guidance. In X. Zhao, J. J. Zhang, & H. J. Han (Eds.), QUIS14 : Accelerate the Impact of Service Research (pp. 802-810). China Europe International Business School. http://www.quis14.com/uploadfile/2015/0708/Quis14%20Proceedings%20book_JULY82015-FINAL.pdf