Customer experience of using touch screens in city guidance

Minna Hannele Pura; Kaisa Spilling

Customer experience of using touch screens in city guidance

Minna Hannele Pura, Kaisa Spilling

Forum Virium

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	QUIS14 : Accelerate the Impact of Service Research
Editors	Xiande Zhao, Jie J. Zhang, Hyun Jeong Han
Publisher	China Europe International Business School
Publication date	2015
Pages	802-810
ISBN (Print)	978-0-692-46156-3
Publication status	Published - 2015
MoE publication type	A4 Article in conference proceedings
Event	2015 International Research Symposium on Service Excellence in Management (QUIS) - China, Shanghai, China Duration: 18.06.2015 → 21.06.2015 Conference number: 14

Keywords

512 Business and Management

Access to Document

http://www.quis14.com/uploadfile/2015/0708/Quis14%20Proceedings%20book_JULY82015-FINAL.pdf

OpenUrl availability

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Cite this

@inproceedings{c611988497864c5da89655a6b12df44e,

title = "Customer experience of using touch screens in city guidance",

keywords = "512 Business and Management",

author = "Pura, {Minna Hannele} and Kaisa Spilling",

note = " Volume: Proceeding volume: ; 2015 International Research Symposium on Service Excellence in Management (QUIS), QUIS ; Conference date: 18-06-2015 Through 21-06-2015",

year = "2015",

language = "English",

isbn = "978-0-692-46156-3",

pages = "802--810",

editor = "Xiande Zhao and Zhang, {Jie J. } and Han, {Hyun Jeong}",

booktitle = "QUIS14",

publisher = "China Europe International Business School",

address = "China",

}

Pura, MH & Spilling, K 2015, Customer experience of using touch screens in city guidance. in X Zhao, JJ Zhang & HJ Han (eds), QUIS14 : Accelerate the Impact of Service Research. China Europe International Business School, pp. 802-810, 2015 International Research Symposium on Service Excellence in Management (QUIS), Shanghai, China, 18.06.2015. <http://www.quis14.com/uploadfile/2015/0708/Quis14%20Proceedings%20book_JULY82015-FINAL.pdf>

Customer experience of using touch screens in city guidance. / Pura, Minna Hannele; Spilling, Kaisa.
QUIS14 : Accelerate the Impact of Service Research. ed. / Xiande Zhao; Jie J. Zhang; Hyun Jeong Han. China Europe International Business School, 2015. p. 802-810.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Customer experience of using touch screens in city guidance

AU - Pura, Minna Hannele

AU - Spilling, Kaisa

N1 - Conference code: 14

PY - 2015

Y1 - 2015

KW - 512 Business and Management

M3 - Conference contribution

SN - 978-0-692-46156-3

SP - 802

EP - 810

BT - QUIS14

A2 - Zhao, Xiande

A2 - Zhang, Jie J.

A2 - Han, Hyun Jeong

PB - China Europe International Business School

T2 - 2015 International Research Symposium on Service Excellence in Management (QUIS)

Y2 - 18 June 2015 through 21 June 2015

ER -