Customer-owned self-service devices (SSDs) – What are they and how do customers use them?

Johanna Gummerus; Michaela Lipkin

Customer-owned self-service devices (SSDs) – What are they and how do customers use them?

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	IRSSM5: the International Research Symposium in Service Management
Publisher	University of Tartu
Publication date	2014
ISBN (Print)	1694-0938
Publication status	Published - 2014
MoE publication type	A4 Article in conference proceedings
Event	5th International Research Symposium in Service Management (IRSSM) - Shanghai, Pärnu, Estonia Duration: 08.06.2014 → 11.06.2014 Conference number: 5

Keywords

512 Business and Management
KOTA2014

Access to Document

http://www.irssm5.pc.ut.ee/

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Cite this

@inproceedings{4d642dd031bf456f9416b55f69bfb910,

title = "Customer-owned self-service devices (SSDs) – What are they and how do customers use them?",

keywords = "512 Business and Management, KOTA2014",

author = "Johanna Gummerus and Michaela Lipkin",

note = "Full paper not published Volume: Proceeding volume: ; 5th International Research Symposium in Service Management (IRSSM), IRSSM ; Conference date: 08-06-2014 Through 11-06-2014",

year = "2014",

language = "English",

isbn = "1694-0938",

booktitle = "IRSSM5: the International Research Symposium in Service Management",