Customer perception and experience

Per Kristensson

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	The Sage Encyclopedia of Quality and the Service Economy
Editors	Su Mi Dahlgaard-Park
Number of pages	6
Place of Publication	Thousand Oaks, California
Publisher	Sage publications
Publication date	2015
ISBN (Print)	978-1-4522-5672-6, 1-4522-5672-1
ISBN (Electronic)	978-1-4833-4635-9, 1-4833-4635-8
DOIs	https://doi.org/10.4135/9781483346366
Publication status	Published - 2015
MoE publication type	A3 Book chapter

Keywords

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title = "Customer perception and experience",

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BT - The Sage Encyclopedia of Quality and the Service Economy

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