Customer perception and experience

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationThe Sage Encyclopedia of Quality and the Service Economy
EditorsSu Mi Dahlgaard-Park
Number of pages6
Place of PublicationThousand Oaks, California
PublisherSage publications
Publication date2015
ISBN (Print)978-1-4522-5672-6, 1-4522-5672-1
ISBN (Electronic)978-1-4833-4635-9, 1-4833-4635-8
DOIs
Publication statusPublished - 2015
MoE publication typeA3 Book chapter

Keywords

  • 512 Business and Management

Cite this

Kristensson, P. (2015). Customer perception and experience. In S. M. Dahlgaard-Park (Ed.), The Sage Encyclopedia of Quality and the Service Economy Sage publications. https://doi.org/10.4135/9781483346366