Customer perception and experience

Per Kristensson

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationThe Sage Encyclopedia of Quality and the Service Economy
EditorsSu Mi Dahlgaard-Park
Number of pages6
Place of PublicationThousand Oaks, California
PublisherSage publications
Publication date2015
ISBN (Print)978-1-4522-5672-6, 1-4522-5672-1
ISBN (Electronic)978-1-4833-4635-9, 1-4833-4635-8
Publication statusPublished - 2015
MoE publication typeA3 Book chapter


  • 512 Business and Management

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