Abstract
Pressure to serve ‘citizen-customers’ better and more cost-efficiently has urged the public to adopt commercial sector operations management practices. However, multiple goals of public services and conflicting stakeholder requirements complicate the task of fulfilling customer needs and expectations. This paper intends to clarify the customer role in public service operations.
| Original language | English |
|---|---|
| Title of host publication | POMS 26th Annual Conference : RELEVANCE: Expanding POMS research, teaching, and practice to help organizations, society, economics, and the environment |
| Number of pages | 6 |
| Publisher | POMS - Production and Operations Management Society |
| Publication date | 2015 |
| Article number | 060-1236 |
| ISBN (Electronic) | 0-692-40830-4, 978-0-692-40830-8 |
| Publication status | Published - 2015 |
| MoE publication type | B3 Article in conference proceedings |
| Event | 2015 Annual Production and Operations Management Society Conference (POMS) - Washington Hilton, Washington, United States Duration: 08.05.2015 → 11.05.2015 Conference number: 26 |
Keywords
- 512 Business and Management