Customer satisfaction and loyalty

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationConsumer behaviour : a Nordic perspective
EditorsKarin M. Ekström
Place of PublicationLund
PublisherStudentlitteratur
Publication date2010
Pages285-306
ISBN (Print)978-91-44-05577-0
Publication statusPublished - 2010
MoE publication typeA3 Book chapter

Keywords

  • 512 Business and Management

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