Customer satisfaction and loyalty

Magnus Söderlund

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Consumer behaviour : a Nordic perspective
Editors	Karin M. Ekström
Place of Publication	Lund
Publisher	Studentlitteratur
Publication date	2010
Pages	285-306
ISBN (Print)	978-91-44-05577-0
Publication status	Published - 2010
MoE publication type	A3 Book chapter

Keywords

@inbook{648619a3c590480595ad7703166165ac,

title = "Customer satisfaction and loyalty",

keywords = "512 Business and Management",

author = "Magnus S{\"o}derlund",

year = "2010",

language = "English",

isbn = "978-91-44-05577-0",

pages = "285--306",

editor = "Ekstr{\"o}m, {Karin M.}",

booktitle = "Consumer behaviour",

publisher = "Studentlitteratur",

address = "Sweden",

}