Customer-to-customer interactions in service

Kristina Heinonen, Richard Nicholls

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

3 Citations (Scopus)
Original languageEnglish
Title of host publicationThe Palgrave Handbook of Service Management
EditorsBo Edvardsson, Bård Tronvoll
Number of pages26
Place of PublicationCham
PublisherPalgrave Macmillan
Publication date2022
Pages629-654
ISBN (Print)978-3-030-91827-9
ISBN (Electronic)978-3-030-91828-6
DOIs
Publication statusPublished - 2022
MoE publication typeA3 Book chapter

Publication series

NamePalgrave Handbooks

Keywords

  • 512 Business and Management

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoS: Competition economics and service strategy - Service and customer-oriented management

Cite this