@inbook{8a65ca5b961b40bfa9e59195f7b86f49,
title = "Customer-to-customer interactions in service",
keywords = "512 Business and Management",
author = "Kristina Heinonen and Richard Nicholls",
year = "2022",
doi = "10.1007/978-3-030-91828-6_32",
language = "English",
isbn = "978-3-030-91827-9",
series = "Palgrave Handbooks",
publisher = "Palgrave Macmillan",
pages = "629--654",
editor = "Bo Edvardsson and B{\aa}rd Tronvoll",
booktitle = "The Palgrave Handbook of Service Management",
address = "United Kingdom",
}
