Customer-to-customer interactions in service

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	The Palgrave Handbook of Service Management
Editors	Bo Edvardsson, Bård Tronvoll
Publisher	Palgrave Macmillan
Publication date	2022
Pages	629-654
ISBN (Print)	978-3-030-91827-9
ISBN (Electronic)	ISBN 978-3-030-91828-6
DOIs	https://doi.org/10.1007/978-3-030-91828-6_32
Publication status	Published - 2022
MoE publication type	A3 Book chapter

Areas of Strength and Areas of High Potential (AoS and AoHP)

AoS: Competition economics and service strategy - Service and customer-oriented management

This output contributes to the following UN Sustainable Development Goals (SDGs)

Heinonen&Nicholls2022Preprint
Accepted author manuscript, 455 KB
Embargo ends: 25.05.2023

@inbook{8a65ca5b961b40bfa9e59195f7b86f49,

title = "Customer-to-customer interactions in service",

author = "Kristina Heinonen and Richard Nicholls",

year = "2022",

doi = "10.1007/978-3-030-91828-6_32",

language = "English",

isbn = "978-3-030-91827-9",

pages = "629--654",

editor = "Bo Edvardsson and B{\aa}rd Tronvoll",

booktitle = "The Palgrave Handbook of Service Management",

publisher = "Palgrave Macmillan",

address = "United Kingdom",

}