Customer-to-customer interactions in service

Kristina Heinonen, Richard Nicholls

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationThe Palgrave Handbook of Service Management
EditorsBo Edvardsson, Bård Tronvoll
PublisherPalgrave Macmillan
Publication date2022
Pages629-654
ISBN (Print)978-3-030-91827-9
ISBN (Electronic)ISBN 978-3-030-91828-6
DOIs
Publication statusPublished - 2022
MoE publication typeA3 Book chapter

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoS: Competition economics and service strategy - Service and customer-oriented management

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