Deepfakes: Deceptions, mitigations, and opportunities

Arafat Rahman, Mekhail Mustak*, Joni Salminen, Matti Mäntymäki, Yogesh K. Dwivedi

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

1 Citation (Scopus)

Abstract

Deepfakes—artificial but hyper-realistic video, audio, and images created by algorithms—are one of the latest technological developments in artificial intelligence. Amplified by the speed and scope of social media, they can
quickly reach millions of people and result in a wide range of marketplace deceptions. However, extant understandings of deepfakes’ implications in the marketplace are limited and fragmented. Against this background, we develop insights into the significance of deepfakes for firms and consumers—the threats they pose, how to mitigate those threats, and the opportunities they present. Our findings indicate that the main risks to firms include damage to image, reputation, and trustworthiness and the rapid obsolescence of existing technologies. However, consumers may also suffer blackmail, bullying, defamation, harassment, identity theft, intimidation, and revenge porn. We then accumulate and present knowledge on the strategies and mechanisms to safeguard against deepfake-based marketplace deception. Furthermore, we uncover and report the various legitimate opportunities offered by this new technology. Finally, we present an agenda for future research in this emergent
and highly critical area.
Original languageEnglish
Peer-reviewed scientific journalJournal of Business Research
Volume154
Pages (from-to)113368
ISSN0148-2963
Publication statusPublished - 01.2023
MoE publication typeA1 Journal article - refereed

Keywords

  • Marketing Logics and Strategizing
  • 512 Business and Management

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoS: Competition economics and service strategy - Service and customer-oriented management

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