@article{11acede5a05c44c7969cd380b37304c6,
title = "Development and implementation of customer solutions: A study of process dynamics and market shaping",
keywords = "512 Business and Management, KOTA2013, Equis Base Room, Customers and Relations",
author = "Sergio Biggemann and Christian Kowalkowski and Jane Maley and Staffan Brege",
year = "2013",
doi = "10.1016/j.indmarman.2013.07.026",
language = "English",
volume = "42",
pages = "1083--1092",
journal = "Industrial Marketing Management",
issn = "0019-8501",
publisher = "Elsevier",
number = "7",
}