Original language | English |
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Title of host publication | Proceedings from the 38th Emac conference, Nantes, France, 26-29 May, 2009 |
Publication date | 2009 |
Publication status | Published - 2009 |
MoE publication type | A4 Article in conference proceedings |
Diagnosing Service Brand Strength: Customer Brand Experience Portfolios
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review