Different perspectives on customer experience creation – A critical review

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationIRSSM5: the International Research Symposium in Service Management proceedings : June 8-12, Pärnu Estonia
PublisherUniversity of Tartu
Publication date2014
ISBN (Electronic)1694-0938
Publication statusPublished - 2014
MoE publication typeA4 Article in conference proceedings
Event5th International Research Symposium in Service Management (IRSSM) - Shanghai, Pärnu, Estonia
Duration: 08.06.201411.06.2014
Conference number: 5

Keywords

  • 512 Business and Management
  • KOTA2014

Cite this

Lipkin, M. (2014). Different perspectives on customer experience creation – A critical review. In IRSSM5: the International Research Symposium in Service Management proceedings: June 8-12, Pärnu Estonia University of Tartu. http://www.irssm5.pc.ut.ee/