Digital Business Value Creation with Robotic Process Automation (rpa) in Northern and Central Europe

Damian Kedziora, Hanna-Maija Kiviranta

Research output: Contribution to journalArticleScientificpeer-review

Abstract

In the rapidly changing global economy, robotics process automation (RPA) became one of the most important and fastest growing concepts. Digital value co-creation within service businesses and networks, sets value for end customer experience within more efficient operations, focusing on core business development with the use of modern technology. This pilot study approaches the topic from the practical perspective, presenting the results of empirical work conducted with experts working at the Intelligent Automation unit at one of the leading Nordic providers of financial and accounting services. It is examining the RPA transformation from the perspective of its impact on resourcing, operations and business value.
Original languageEnglish
Peer-reviewed scientific journalManagement
Volume13
Issue number2
Pages (from-to)161-174
ISSN1854-4223
DOIs
Publication statusPublished - 2018
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • RPA
  • Value
  • Digital
  • Business

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics

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