Digital technologies for cash and voucher assistance in disasters: A cross-case analysis of benefits and risks

Amin Maghsoudi, Russell Harpring*, Wojciech Piotrowicz, Damian Kedziora

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

4 Citations (Scopus)


The adoption and utilization of digital technologies which support cash and voucher assistance (CVA) in the humanitarian sector is expanding. This research addresses the risks and benefits of digitalization across three major stages of CVA programmes: identification and registration, transfer of value, and monitoring and tracking. Through an analysis of 18 cases, benefits are evaluated through three dimensions: cost, time, and quality, while risks are assessed with respect to the operational context. Findings reveal that context-specific risks related to data security, infrastructure, financial inclusion, accessibility and availability of services for beneficiaries and humanitarian organizations limit the extent to which technologies may be used, impacting cost-efficiency, timeliness, and quality of CVA programmes.
Original languageEnglish
Article number103827
Peer-reviewed scientific journalInternational Journal of Disaster Risk Reduction
Publication statusPublished - 05.08.2023
MoE publication typeA1 Journal article - refereed


  • 512 Business and Management
  • cash transfers
  • digitalization
  • disasters
  • humanitarian operations
  • risk assessments
  • risk reduction
  • 514,2 Social policy
  • cash transfer programming
  • Digitalization
  • Digital transformation
  • 520 Other social sciences
  • Humanitarian operations
  • Disaster risk reduction
  • Disaster risk assessment

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics
  • AoS: Responsible organising
  • AoHP: Digitisation and sustainability in intellectual property


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