Digitalization in public sector in emerging economies: The enablers and inhibitors influence electronic custom in Vietnam

Hang Thanh Nguyen*, David Grant, Christopher Bovis, Thuy Thi Le Nguyen, Yen Thi Hai Mac

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This paper investigates how customs officials perceive the implementation of e-customs will influence business performance in Vietnam, a developing country with a lower technological environment. A survey of customs officials was conducted, and data were analyzed by structural equation modelling. The outcomes discover two significant enablers related to relative advantages and the new exploring factor Culture while Finance & Human Resources and Legislation as the inhibitors. Additionally, the study also emphasized that e-customs implementation had a positive influence on firm performance in Vietnam. In addition, the study provides different viewpoints of cultural dimensions in case study of applying e-customs in Vietnam in comparison with previous studies. Culture with attributions related to uncertain acceptance and individualism encourage innovation in other literature reviews, however, the study indicates uncertainty avoidance and collectivism as Vietnam also promotes e-customs deployment. Vietnam with high power distance and short-term orientation became old themes. This emerging country switched to low distance and long-term orientation in terms of e-customs innovation. In contrast to previous studies related to constraints from technology in emerging economies, technological factors are not an obstacle for Vietnam. Furthermore, previous
literature reviews inflected legislation and regulations of government as one of the limitations that should be examined in further and this research carried-out this investigation in one of emerging economies. The results of the paper support policy makers who can have essential solutions to enhance e-customs implementation as well as enterprises’ managers set-up strategy to adapt with the modernization environment.
Original languageEnglish
Peer-reviewed scientific journalInternational Journal of Data and Network Science
Volume6
Issue number3
Pages (from-to)921-934
Number of pages14
ISSN2561-8148
DOIs
Publication statusPublished - 09.02.2022
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • diffusion of innovation
  • culture
  • e-customs
  • firm performance
  • Vietnam

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics

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