Do institutional investors pay attention to customer satisfaction, and why?

Xueming Luo, Ran Zhang, Weining Zhang, Jaakko Aspara

Research output: Contribution to journal › Article › Scientific › peer-review

35 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of the Academy of Marketing Science
Volume	42
Issue number	2
Pages (from-to)	119-136
Number of pages	18
ISSN	0092-0703
DOIs	https://doi.org/10.1007/s11747-013-0342-9
Publication status	Published - 2014
MoE publication type	A1 Journal article - refereed

Keywords

@article{ec341ce58cc7498c80596cdeab401480,

title = "Do institutional investors pay attention to customer satisfaction, and why?",

keywords = "512 Business and Management, Marketing Effectiveness and Profitability",

author = "Xueming Luo and Ran Zhang and Weining Zhang and Jaakko Aspara",

year = "2014",

doi = "10.1007/s11747-013-0342-9",

language = "English",

volume = "42",

pages = "119--136",

journal = "Journal of the Academy of Marketing Science",

issn = "0092-0703",