Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management : Opportunities for Services in a Challenging World
Number of pages6
Publication date2018
ISBN (Electronic)978-2-9516606-3-2
Publication statusPublished - 2018
MoE publication typeA4 Article in conference proceedings
Event2018 American Marketing Association's Service Interest Group (AMA Servsig): AMA Servsig Service Research Conference - Paris, France
Duration: 14.06.201816.06.2018


  • 512 Business and Management

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