Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management : Opportunities for Services in a Challenging World
Number of pages6
Publication date2018
Pages529-534
ISBN (Electronic)978-2-9516606-3-2
Publication statusPublished - 2018
MoE publication typeA4 Article in conference proceedings
Event2018 American Marketing Association's Service Interest Group (AMA Servsig): AMA Servsig Service Research Conference - Paris, France
Duration: 14.06.201816.06.2018

Keywords

  • 512 Business and Management

Cite this

Birch-Jensen, A., Gremyr, I., & Halldorsson, A. (2018). Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information. In 10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management: Opportunities for Services in a Challenging World (pp. 529-534)