Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen; Ida Gremyr; Arni Halldorsson

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen
, Ida Gremyr
, Arni Halldorsson

Supply Chain Management and Social Responsibility, Helsinki

Chalmers University of Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management : Opportunities for Services in a Challenging World
Number of pages	6
Publication date	2018
Pages	529-534
ISBN (Electronic)	978-2-9516606-3-2
Publication status	Published - 2018
MoE publication type	A4 Article in conference proceedings
Event	2018 American Marketing Association's Service Interest Group (AMA Servsig): AMA Servsig Service Research Conference - Paris, France Duration: 14.06.2018 → 16.06.2018

Keywords

512 Business and Management

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https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf

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Birch-Jensen, A., Gremyr, I., & Halldorsson, A. (2018). Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information. In 10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management: Opportunities for Services in a Challenging World (pp. 529-534) https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf

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title = "Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information",

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year = "2018",

language = "English",

pages = "529--534",

booktitle = "10th SERVSIG 2018 proceedings, 14-16 June, Paris, I{\'E}SEG School of Management",

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Birch-Jensen, A, Gremyr, I & Halldorsson, A 2018, Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information. in 10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management: Opportunities for Services in a Challenging World. pp. 529-534, 2018 American Marketing Association's Service Interest Group (AMA Servsig), Paris, France, 14.06.2018. <https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf>

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information. / Birch-Jensen, Andrea; Gremyr, Ida; Halldorsson, Arni.
10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management: Opportunities for Services in a Challenging World. 2018. p. 529-534.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

AU - Birch-Jensen, Andrea

AU - Gremyr, Ida

AU - Halldorsson, Arni

PY - 2018

Y1 - 2018

KW - 512 Business and Management

UR - https://www.ieseg.fr/en/events/10th-ama-servsig/

M3 - Conference contribution

SP - 529

EP - 534

BT - 10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management

T2 - 2018 American Marketing Association's Service Interest Group (AMA Servsig)

Y2 - 14 June 2018 through 16 June 2018

ER -

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Keywords

Access to Document

OpenUrl availability

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