Abstract
Research Design/Methodology/Approach
A literature review on DOI, culture and electronic customs informed a quantitative approach to propose the conceptual model and test extant theory. A total of 702 surveys were collected from Vietnamese customs officers in 5 cities and provinces. The data were analysed using structural equation modelling.
Findings/Research and Practical Implications
Findings identified relative advantage and national culture as key enablers while barriers include elements of ease of use and technical constraints. The findings also provide practical implications for organizations and validate the proposed conceptual model in the context of Vietnam.
Originality/Value
This study contributes by providing a synthesis and better understanding of e-customs implementation in emerging nations such as Vietnam having cultural differences compared to developed nations.
A literature review on DOI, culture and electronic customs informed a quantitative approach to propose the conceptual model and test extant theory. A total of 702 surveys were collected from Vietnamese customs officers in 5 cities and provinces. The data were analysed using structural equation modelling.
Findings/Research and Practical Implications
Findings identified relative advantage and national culture as key enablers while barriers include elements of ease of use and technical constraints. The findings also provide practical implications for organizations and validate the proposed conceptual model in the context of Vietnam.
Originality/Value
This study contributes by providing a synthesis and better understanding of e-customs implementation in emerging nations such as Vietnam having cultural differences compared to developed nations.
Original language | English |
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Title of host publication | Proceedings of the 11th International Conference on Logistics and Transport (ICLT) |
Editors | T.T.T. Huong |
Place of Publication | Hanoi, Vietnam |
Publisher | Foreign Trade University |
Publication date | 2019 |
Pages | 67-76 |
ISBN (Print) | 2392-5728 |
Publication status | Published - 2019 |
MoE publication type | A4 Article in conference proceedings |
Event | International Conference on Logistics & Transport (ICLT) - Hanoi, Viet Nam Duration: 14.11.2019 → 15.11.2019 Conference number: 11 https://www.iclogisticstransport.org/ |
Publication series
Name | The International Conference on Logistics and Transport (ICLT) |
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Publisher | Foreign Trade University, Hanoi, Vietnam |
Number | 11 |
ISSN (Print) | 2392-5728 |
Keywords
- 512 Business and Management