E-customers efficiency and firm performance in Vietnam

Thanh H. Nguyen, David B. Grant, Christopher Bovis, Yen H. Mac, Thuy L. Nguyen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Research Design/Methodology/Approach
A literature review on DOI, culture and electronic customs informed a quantitative approach to propose the conceptual model and test extant theory. A total of 702 surveys were collected from Vietnamese customs officers in 5 cities and provinces. The data were analysed using structural equation modelling.

Findings/Research and Practical Implications
Findings identified relative advantage and national culture as key enablers while barriers include elements of ease of use and technical constraints. The findings also provide practical implications for organizations and validate the proposed conceptual model in the context of Vietnam.

This study contributes by providing a synthesis and better understanding of e-customs implementation in emerging nations such as Vietnam having cultural differences compared to developed nations.
Original languageEnglish
Title of host publicationProceedings of the 11th International Conference on Logistics and Transport (ICLT)
EditorsT.T.T. Huong
Place of PublicationHanoi, Vietnam
PublisherForeign Trade University
Publication date2019
ISBN (Print)2392-5728
Publication statusPublished - 2019
MoE publication typeA4 Article in conference proceedings
EventInternational Conference on Logistics & Transport (ICLT)
- Hanoi, Viet Nam
Duration: 14.11.201915.11.2019
Conference number: 11

Publication series

NameThe International Conference on Logistics and Transport (ICLT)
PublisherForeign Trade University, Hanoi, Vietnam
ISSN (Print)2392-5728


  • 512 Business and Management

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics


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