E-services as resources in customer value creation:  A service logic approach

Johanna Gummerus

doi:10.1108/09604521011073722

E-services as resources in customer value creation: A service logic approach

Johanna Gummerus

Marketing, Helsinki

Research output: Contribution to journal › Article › Scientific › peer-review

27 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Managing Service Quality
Volume	20
Issue number	5
Pages (from-to)	425-439
Number of pages	15
DOIs	https://doi.org/10.1108/09604521011073722
Publication status	Published - 2010
MoE publication type	A1 Journal article - refereed

Keywords

Internet
Resources
Customers
Finland
MULTIPLE-ITEM SCALE
CONSUMER PERCEPTIONS
CONCEPTUAL-MODEL
DOMINANT LOGIC
QUALITY
INTERNET
COMMUNITIES
SATISFACTION
PERSPECTIVE
INSTRUMENT
KOTA2010

Access to Document

10.1108/09604521011073722

OpenUrl availability

Full text

Customer Commitment to E-Services
Gummerus, J. (Project manager, academic)
01.01.2002 → 01.02.2006
Project: Externally funded project

Cite this

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title = "E-services as resources in customer value creation: A service logic approach",

keywords = "Internet, Resources, Customers, Finland, MULTIPLE-ITEM SCALE, CONSUMER PERCEPTIONS, CONCEPTUAL-MODEL, DOMINANT LOGIC, QUALITY, INTERNET, COMMUNITIES, SATISFACTION, PERSPECTIVE, INSTRUMENT, KOTA2010",

author = "Johanna Gummerus",

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language = "English",

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pages = "425--439",

journal = "Managing Service Quality",

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T2 - A service logic approach

AU - Gummerus, Johanna

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KW - Resources

KW - Customers

KW - Finland

KW - MULTIPLE-ITEM SCALE

KW - CONSUMER PERCEPTIONS

KW - CONCEPTUAL-MODEL

KW - DOMINANT LOGIC

KW - QUALITY

KW - INTERNET

KW - COMMUNITIES

KW - SATISFACTION

KW - PERSPECTIVE

KW - INSTRUMENT

KW - KOTA2010

U2 - 10.1108/09604521011073722

DO - 10.1108/09604521011073722

M3 - Article

VL - 20

SP - 425

EP - 439

JO - Managing Service Quality

JF - Managing Service Quality

IS - 5

ER -

E-services as resources in customer value creation: A service logic approach

Keywords

Access to Document

OpenUrl availability

Projects

Customer Commitment to E-Services

Cite this