E-services as resources in customer value creation: A service logic approach

Research output: Contribution to journalArticleScientificpeer-review

23 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalManaging Service Quality
Volume20
Issue number5
Pages (from-to)425-439
Number of pages15
DOIs
Publication statusPublished - 2010
MoE publication typeA1 Journal article - refereed

Keywords

  • Internet
  • Resources
  • Customers
  • Finland
  • MULTIPLE-ITEM SCALE
  • CONSUMER PERCEPTIONS
  • CONCEPTUAL-MODEL
  • DOMINANT LOGIC
  • QUALITY
  • INTERNET
  • COMMUNITIES
  • SATISFACTION
  • PERSPECTIVE
  • INSTRUMENT
  • KOTA2010

Projects

Customer Commitment to E-Services

Gummerus, J.

01.01.200201.02.2006

Project: Externally funded project

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