Abstract
This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.
| Original language | English |
|---|---|
| Peer-reviewed scientific journal | Services Marketing Quarterly |
| Volume | 41 |
| Issue number | 2 |
| Pages (from-to) | 105-123 |
| Number of pages | 19 |
| ISSN | 1533-2969 |
| DOIs | |
| Publication status | Published - 31.03.2020 |
| MoE publication type | A1 Journal article - refereed |
Keywords
- organizational socialization
- organizational support
- patient well-being
- transformative service research
- 512 Business and Management
Areas of Strength and Areas of High Potential (AoS and AoHP)
- AoS: Competition economics and service strategy - Service and customer-oriented management
