Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Arafat Rahman*, Peter Björk, Annika Ravald

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review


This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.

Original languageEnglish
Peer-reviewed scientific journalServices Marketing Quarterly
Issue number2
Pages (from-to)105-123
Number of pages19
Publication statusPublished - 31.03.2020
MoE publication typeA1 Journal article - refereed


  • organizational socialization
  • organizational support
  • patient well-being
  • transformative service research
  • 512 Business and Management

Sustainable Development Goals

  • GOAL 09: Industry, Innovation and Infrastructure

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoS: Competition economics and service strategy - Service and customer-oriented management


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