Elderly and care personnel’s user experiences of a robotic shower

Charlotte Bäccman*, Linda Bergkvist, Per Kristensson

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

8 Citations (Scopus)


The purpose of this study is to explore the expectations and experiences regarding a robotic shower, from a dual user perspective.
This was an explorative qualitative study in which elderly and personnel were interviewed before the robotic shower was installed and again after four or five months of usage.
The elderly participants found the robotic shower empowering. The personnel’s experiences encompassed their own work conditions, as well as the user value for the elderly. A shared experience for both user groups was a more independent shower situation for the elderly.
Research limitations/implications
Low user frequency among the elderly may have affected the results; more frequent use may lead to different user experiences. Understanding whether and to what extent long-term use affects user experience is important for future adoption and implementation.
Practical implications
Implementation of digital assistive technology (DAT) should focus on the user value of the DAT for all possible user groups, as the different users may experience different values over time. In addition, approaching adoption and acceptance issues of DAT from a learned helplessness perspective may help users find value in the DAT and the independence these aim to provide, helping users maintain or increase quality of life.
This study presents a dual user experience of a DAT in an intimate care situation and shows the importance of including both elderly and personnel to fully understand the value of DATs.
Original languageEnglish
Peer-reviewed scientific journalJournal of Enabling Technologies
Pages (from-to)1-13
Publication statusPublished - 22.01.2020
MoE publication typeA1 Journal article - refereed


  • 512 Business and Management
  • empowerment
  • elderly
  • user experience
  • care personnel
  • digital assistive technology
  • learned helplessness


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