Emotions in service satisfaction

Veronica Liljander, Tore Strandvik

Research output: Contribution to journal › Article › Scientific › peer-review

452 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	International Journal of Service Industry Management
Volume	8
Issue number	2
Pages (from-to)	148-169
Number of pages	22
ISSN	0958-4233
DOIs	https://doi.org/10.1108/09564239710166272
Publication status	Published - 1997
MoE publication type	A1 Journal article - refereed

Keywords

@article{10f829ef03c04bd0a8184ef969851fbe,

title = "Emotions in service satisfaction",

keywords = "512 Business and Management",

author = "Veronica Liljander and Tore Strandvik",

year = "1997",

doi = "10.1108/09564239710166272",

language = "English",

volume = "8",

pages = "148--169",

journal = "International Journal of Service Industry Management",

issn = "0958-4233",

publisher = "Emerald Group Publishing",

number = "2",

}

TY - JOUR

T1 - Emotions in service satisfaction

AU - Liljander, Veronica

AU - Strandvik, Tore

PY - 1997

Y1 - 1997

KW - 512 Business and Management

U2 - 10.1108/09564239710166272

DO - 10.1108/09564239710166272

M3 - Article

SN - 0958-4233

VL - 8

SP - 148

EP - 169

JO - International Journal of Service Industry Management

JF - International Journal of Service Industry Management

IS - 2

ER -