Emotions in service satisfaction

Research output: Contribution to journalArticleScientificpeer-review

377 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalInternational Journal of Service Industry Management
Volume8
Issue number2
Pages (from-to)148-169
Number of pages22
ISSN0958-4233
DOIs
Publication statusPublished - 1997
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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