Original language | English |
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Title of host publication | International Research Symposium on Service Excellence in Management (Quis) |
Publication date | 2011 |
Publication status | Published - 2011 |
MoE publication type | A4 Article in conference proceedings |
Event | 2011 International Research Symposium on Service Excellence in Management (QUIS) - Ithaca, NY, Ithaca, United States Duration: 02.06.2011 → 05.06.2011 Conference number: 12 |
Enabling and relieving processes of value creation
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review