Everything's intertwined! - Exploring core-, related and (seemingly) non-related customer experiences

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationQUIS14: Proceedings of The 14th International Research Symposium on Service Excellence in Management
Number of pages316
Volume2015
PublisherChina Europe International Business School
Publication date2015
Pages307
ISBN (Electronic)978-0-692-46156-3
Publication statusPublished - 2015
MoE publication typeA4 Article in conference proceedings
EventInternational Research Symposium on Service Excellence in Management - Shanghai, China
Duration: 18.06.201521.06.2015
Conference number: 14

Keywords

  • 512 Business and Management

Cite this

Lipkin, M. M-L., & Konu, H. (2015). Everything's intertwined! - Exploring core-, related and (seemingly) non-related customer experiences. In QUIS14: Proceedings of The 14th International Research Symposium on Service Excellence in Management (Vol. 2015, pp. 307). China Europe International Business School.