Excusez-Moi, Je N'Ai Pas Compris: The Impact of Language Differences on Service Encounter Evaluations

Jonas Holmqvist, Y Van Vaerenbergh

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	2011 Frontiers in Service Conference
Publication date	2011
Publication status	Published - 2011
MoE publication type	A4 Article in conference proceedings
Event	2011 Frontiers in Service Conference - Cleveland, Ohio, United States Duration: 30.06.2001 → 03.07.2011 Conference number: 20th

Keywords

@inproceedings{80fd9ca1152d4e8e9cc9d184c7bcc0f5,

title = "Excusez-Moi, Je N'Ai Pas Compris: The Impact of Language Differences on Service Encounter Evaluations",

keywords = "512 Business and Management, 612,1 Languages, KOTA2011",

author = "Jonas Holmqvist and {Van Vaerenbergh}, Y",

note = " Volume: Proceeding volume: ; 2011 Frontiers in Service Conference ; Conference date: 30-06-2001 Through 03-07-2011",

year = "2011",

language = "English",

booktitle = "2011 Frontiers in Service Conference",

}