Excusez-Moi, Je N'Ai Pas Compris: The Impact of Language Differences on Service Encounter Evaluations

Jonas Holmqvist, Y Van Vaerenbergh

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication2011 Frontiers in Service Conference
Publication date2011
Publication statusPublished - 2011
MoE publication typeA4 Article in conference proceedings
Event2011 Frontiers in Service Conference - Cleveland, Ohio, United States
Duration: 30.06.200103.07.2011
Conference number: 20th


  • 512 Business and Management
  • 612,1 Languages
  • KOTA2011

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