Excusez-Moi, Je N'Ai Pas Compris: The Impact of Language Differences on Service Encounter Evaluations

Jonas Holmqvist, Y Van Vaerenbergh

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication2011 Frontiers in Service Conference
Publication date2011
Publication statusPublished - 2011
MoE publication typeA4 Article in conference proceedings
Event2011 Frontiers in Service Conference - Cleveland, Ohio, United States
Duration: 30.06.200103.07.2011
Conference number: 20th

Keywords

  • 512 Business and Management
  • 612,1 Languages
  • KOTA2011

Cite this

Holmqvist, J., & Van Vaerenbergh, Y. (2011). Excusez-Moi, Je N'Ai Pas Compris: The Impact of Language Differences on Service Encounter Evaluations. In 2011 Frontiers in Service Conference