Exploring and Managing Negative Incidents in Business Relationships

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	English
Peer-reviewed scientific journal	Journal of Customer Behavior
Volume	4
Issue number	2
Pages (from-to)	227-250
Number of pages	24
ISSN	1475-3928
Publication status	Published - 2005
MoE publication type	A1 Journal article - refereed

Keywords

@article{7e76a65998224abcb594168703c199c3,

title = "Exploring and Managing Negative Incidents in Business Relationships",

keywords = "512 Business and Management, Customers and Relations",

author = "Maria Holmlund and Tore Strandvik",

year = "2005",

language = "English",

volume = "4",

pages = "227--250",

journal = "Journal of Customer Behavior",

issn = "1475-3928",

publisher = "Westburn Publishers",

number = "2",

}