Exploring the Black Box of Service Co-Recovery Encounters: A Conversation Analysis Approach

Jasenko Arsenovic, Bo Edvardsson, Thorsten Gruber, Bård Tronvoll, Maria Åkesson, Rein Sikveland

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationAbstract book : Frontiers in Service Conference, June 22-25, 2019, New York, NY
Publication date2017
Publication statusPublished - 2017
MoE publication typeA4 Article in conference proceedings
EventFontiers in Service - University of Fordham, New York, United States
Duration: 22.06.201725.06.2017
Conference number: 2017


  • 512 Business and Management

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