Abstract
This paper aims to explore the effects of a service provider’s organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.
| Original language | English |
|---|---|
| Article number | 1767329 |
| Peer-reviewed scientific journal | Cogent Business & Management |
| Volume | 7 |
| Issue number | 1 |
| ISSN | 2331-1975 |
| DOIs | |
| Publication status | Published - 28.05.2020 |
| MoE publication type | A1 Journal article - refereed |
Keywords
- employee engagement
- employee well-being
- organizational empowerment
- organizational support
- transformative service research
- 512 Business and Management
Areas of Strength and Areas of High Potential (AoS and AoHP)
- AoS: Competition economics and service strategy - Service and customer-oriented management
