Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being

Arafat Rahman*, Peter Björk, Annika Ravald

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This paper aims to explore the effects of a service provider’s organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.

Original languageEnglish
Article number1767329
Peer-reviewed scientific journalCogent Business & Management
Volume7
Issue number1
ISSN2331-1975
DOIs
Publication statusPublished - 28.05.2020
MoE publication typeA1 Journal article - refereed

Keywords

  • employee engagement
  • employee well-being
  • organizational empowerment
  • organizational support
  • transformative service research
  • 512 Business and Management

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