Exploring the impact of augmented reality smart glasses on worker well-being in warehouse order picking

Anne Windhausen, Jonas Heller, Tim Hilken*, Dominik Mahr, Roberta Di Palma, Lieven Quintens

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This paper examines the use of Augmented Reality Smart Glasses (ARSGs) in order-picking tasks in warehouses and explores their impact on workers' well-being. While previous research has primarily focused on the performance advantages of ARSGs, this study provides a new perspective by investigating the human factor and perceptions of worker well-being in two empirical studies. The results corroborate previous findings that ARSGs enhance order-picking efficiency by improving workers' speed and reducing error rates. Additionally, the results reveal that using ARSGs directly increases perceptions of well-being compared to traditional support tools. However, contrary to expectations, ARSG use does not generally lead to higher job satisfaction or perceived productivity enhancements for all workers. Technology savviness is identified as a crucial individual factor that shapes these effects, with tech-savvy workers benefiting more from ARSG use. Overall, this research underscores the importance of tailoring ARSG implementation to the specific needs and characteristics of the workforce and highlights the need for further investigation into the beneficiaries of ARSG technology.

Original languageEnglish
Article number108153
Peer-reviewed scientific journalComputers in Human Behavior
Volume155
ISSN0747-5632
DOIs
Publication statusPublished - 22.02.2024
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • Augmented reality
  • Augmented reality smart glasses
  • Logistics
  • Order-picking
  • Warehousing
  • Well-being

Cite this