Food retail waste and loss management and CSR

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review


Retailers are continually developing initiatives to embed corporate social responsibility (CSR) in everyday business practices, especially in food retail. This chapter presents an ex-post consideration of a research project undertaken for a major European food retailer to address one CSR aspect: reducing food waste and loss in downstream retail operations. The chapter’s objective is to highlight how extant management practices and processes may inhibit substantive changes required to implement CSR. The project was a single case study employing an action research method and retail distribution and supply chain management theory to investigate root causes and suggest solutions. Three major issues emerged from analysis at the interim report stage: a lack of a holistic approach to loss and waste related to different and unaligned performance measures among the retailer’s three different management groups—the merchandising or trading group, the logistics and supply chain group, and the in-store retail management group; a lack of both sufficient stock visibility and forecasting accuracy. The latter two issues resulted from the lack of a holistic approach. Given these issues and potential impacts on its operational culture by reorganizing responsibility for loss and waste, the retailer cancelled the project at that stage.
Original languageEnglish
Title of host publicationApproaches to Corporate Social Responsibility : Knowledge, Values, and Actions
EditorsStefan Markovic, Adam Lindgreen, Nikolina Koporcic, Milena Micevski
Number of pages18
Place of PublicationNew York
Publication date2024
ISBN (Print)978-1-032-18705-1, 978-1-032-18708-2
ISBN (Electronic)978-1-003-25583-3
Publication statusPublished - 2024
MoE publication typeA3 Book chapter

Publication series

NameRoutledge Studies in Business Ethics

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics


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