From Mars to Venus: Alteration of trust and reputation in online shopping

Pejvak Oghazi*, Stefan Karlsson, Daniel Hellström, Rana Mostaghel, Setayesh Sattari

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

How customers develop purchase intentions in online shopping has been an area of recent interest. In this study, we ask whether males and females leverage trust into and perceived reputation of online retailers differently in reporting purchase intentions. Drawing on the literature on differences in males and females in online shopping behaviors, we propose that females rely on reputation in developing purchase intentions whereas males rely on perceived trust in developing purchase intentions. In a sample of 727 respondents in Sweden, we find support for the proposed associations. Implications for online retailers are discussed.
Original languageEnglish
Peer-reviewed scientific journalJournal of Innovation and Knowledge
Number of pages6
ISSN2530-7614
DOIs
Publication statusPublished - 2020
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • online retail
  • gender
  • online purchase
  • trust
  • reputation

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