@article{581d0a6a5de64fb1bb525892c761960c,
title = "“Futurizing” Smart Service: Implications for Service Researchers and Managers",
keywords = "512 Business and Management",
author = "Nancy Wunderlich and Kristina Heinonen and Amy Ostrom and Lia Patricio and Rui Sousa and Chris Voss and Jos Lemmink",
year = "2015",
doi = "10.1108/JSM-01-2015-0040",
language = "English",
volume = "29",
pages = "442--447",
journal = "Journal of Services Marketing",
issn = "0887-6045",
publisher = "Emerald Group Publishing",
number = "6/7",
}