“Futurizing” Smart Service: Implications for Service Researchers and Managers

Nancy Wunderlich, Kristina Heinonen, Amy Ostrom, Lia Patricio, Rui Sousa, Chris Voss, Jos Lemmink

Research output: Contribution to journalArticleScientificpeer-review

116 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Services Marketing
Volume29
Issue number6/7
Pages (from-to)442-447
ISSN0887-6045
DOIs
Publication statusPublished - 2015
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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