Guest Editorial: Artificial intelligence and machine learning in service management

Kristina Heinonen, Jan Kietzmann, Leyland F. Pitt

Research output: Contribution to journalEditorialScientific

Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Issue number2
Pages (from-to)137-143
Publication statusPublished - 2020
MoE publication typeB1 Journal article


  • 512 Business and Management

Sustainable Development Goals

  • GOAL 09: Industry, Innovation and Infrastructure

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoS: Competition economics and service strategy - Service and customer-oriented management

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