Guest Editorial: Artificial intelligence and machine learning in service management

Kristina Heinonen; Jan Kietzmann; Leyland F. Pitt

doi:10.1108/JOSM-03-2020-417

Guest Editorial: Artificial intelligence and machine learning in service management

Kristina Heinonen, Jan Kietzmann, Leyland F. Pitt

Marketing, Helsinki

Research output: Contribution to journal › Editorial › Scientific

1 Citation (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Management
Volume	31
Issue number	2
Pages (from-to)	137-143
ISSN	1757-5818
DOIs	https://doi.org/10.1108/JOSM-03-2020-417
Publication status	Published - 2020
MoE publication type	B1 Journal article

Keywords

512 Business and Management

Areas of Strength and Areas of High Potential (AoS and AoHP)

AoS: Competition economics and service strategy - Service and customer-oriented management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1108/JOSM-03-2020-417

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Cite this

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title = "Guest Editorial: Artificial intelligence and machine learning in service management",

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