Guest Editorial: Artificial intelligence and machine learning in service management

Kristina Heinonen, Jan Kietzmann, Leyland F. Pitt

Research output: Contribution to journal › Editorial › Scientific

3 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Management
Volume	31
Issue number	2
Pages (from-to)	137-143
ISSN	1757-5818
DOIs	https://doi.org/10.1108/JOSM-03-2020-417
Publication status	Published - 2020
MoE publication type	B1 Journal article

Keywords

This output contributes to the following UN Sustainable Development Goals (SDGs)

@article{a2cb2099f556419780baff0eeddd4b19,

title = "Guest Editorial: Artificial intelligence and machine learning in service management",

keywords = "512 Business and Management",

author = "Kristina Heinonen and Jan Kietzmann and Pitt, {Leyland F.}",

year = "2020",

doi = "10.1108/JOSM-03-2020-417",

language = "English",

volume = "31",

pages = "137--143",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "2",

}

TY - JOUR

T1 - Guest Editorial: Artificial intelligence and machine learning in service management

AU - Heinonen, Kristina

AU - Kietzmann, Jan

AU - Pitt, Leyland F.

PY - 2020

Y1 - 2020

KW - 512 Business and Management

U2 - 10.1108/JOSM-03-2020-417

DO - 10.1108/JOSM-03-2020-417

M3 - Editorial

SN - 1757-5818

VL - 31

SP - 137

EP - 143

JO - Journal of Service Management

JF - Journal of Service Management

IS - 2

ER -