Happiness as a predictor of service quality and commitment for utilitarian and hedonic services

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70 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Psychology and Marketing
Volume	28
Issue number	9
Pages (from-to)	934-957
Number of pages	24
ISSN	0742-6046
DOIs	https://doi.org/10.1002/mar.20420
Publication status	Published - 2011
MoE publication type	A1 Journal article - refereed

Access to Document

@article{3ab870c7d45c41bc961551a5e6f2510d,

title = "Happiness as a predictor of service quality and commitment for utilitarian and hedonic services",

author = "Hell{\'e}n, \{Pia Katarina\} and S{\"a}{\"a}ksj{\"a}rvi, \{Maria Caroliina\}",

year = "2011",

doi = "10.1002/mar.20420",

language = "English",

volume = "28",

pages = "934--957",

journal = "Psychology and Marketing",

issn = "0742-6046",

publisher = "John Wiley \& Sons",

number = "9",

}