Higher education service quality, student satisfaction and loyalty: Validating the HESQUAL scale and testing an improved structural model

Viraiyan Teeroovengadum, Robin Nunkoo, Christian Grönroos, T.J. Kamalanabhan, Ashley Keshwar Seebaluck

Research output: Contribution to journalArticleScientificpeer-review

35 Citations (Scopus)

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