How did consumer expectations of retail logistics service quality change due to Covid-19?

Bernd Philipp^*, Dan-Cristian Dabija, David Grant

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

Original language	English
Title of host publication	Proceedings of the 32nd European Association for Research on Services (RESER) International Conference
Place of Publication	Paris
Publication date	08.12.2022
Publication status	Published - 08.12.2022
MoE publication type	B3 Article in conference proceedings
Event	32nd RESER International Conference - Paris, France Duration: 08.12.2022 → 12.12.2022 Conference number: 32 https://reser.net/2022-paris-32nd-reser-international-conference/

Areas of Strength and Areas of High Potential (AoS and AoHP)

This output contributes to the following UN Sustainable Development Goals (SDGs)

@inproceedings{cd7974cb561a4c9099ee712a9379c306,

title = "How did consumer expectations of retail logistics service quality change due to Covid-19?",

author = "Bernd Philipp and Dan-Cristian Dabija and David Grant",

year = "2022",

month = dec,

day = "8",

language = "English",

booktitle = "Proceedings of the 32nd European Association for Research on Services (RESER) International Conference",

note = "32nd RESER International Conference, RESER ; Conference date: 08-12-2022 Through 12-12-2022",