How did consumer expectations of retail logistics service quality change due to Covid-19?

Bernd Philipp*, Dan-Cristian Dabija, David Grant

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Original languageEnglish
Title of host publicationProceedings of the 32nd European Association for Research on Services (RESER) International Conference
Place of PublicationParis
Publication date08.12.2022
Publication statusPublished - 08.12.2022
MoE publication typeB3 Article in conference proceedings
Event32nd RESER International Conference - Paris, France
Duration: 08.12.202212.12.2022
Conference number: 32
https://reser.net/2022-paris-32nd-reser-international-conference/

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics

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